How To Become A Hotel Manager In Australia?

Students want to know how long it takes to become a hotel manager in Australia.

 

Are you a born leader and like engaging in a hospitality role?


A hotel manager is responsible for monitoring and managing day-to-day operations and functions of a hotel such as hospitality, reservations, room service, housekeeping activities, reception, catering services and security.


Employers generally look for candidates who have a formal qualification in hotel or hospitality management such as a Bachelor of Business (Hotel Management), or a Bachelor of Hospitality Management.

 

Alternatively, you can consider completing a Diploma of Hotel Management, Diploma of Hospitality Management, or an Advanced Diploma of Hospitality Management.


If you are interested in becoming a hotel manager, this guide will inform you about the role and steps to pursue it.
 

 

1. Who Is A Hotel Manager?


A hotel manager monitors and manages the daily hotel operations and hotel staff to ensure that their guests receive the best level of service.

 

Their services aim at providing a cozy room, good food, and courteous hotel staff who are always available to serve their guests.


Hotel managers are responsible to offer a timely and satisfactory resolution of service-related issues of the guests and make efforts to raise the productivity and efficiency of a business.


Based on the size of the establishment, there can be a single hotel manager dealing with all hotel operations, or a team of managers dedicated to dealing with an individual department in the hotel such as food and drinks, housekeeping, events and entertainment, reception, and customer services.

 


2. Pros And Cons Of Being A Hotel Manager


A hotel manager profession involves a mix of businesses activities and customer service functions.

 

While working in this industry, you get ample opportunities with respect to travel, salary increments, bonuses, and career advancement.


Skilled and qualified hotel managers can be assured of job stability and scope of specialization in this high-demand industry.

 

However, all these perks and benefits come with a few considerations that you must be aware of if you aspire to become a hotel manager.

 


Advantages

 

  • Great earning potential that makes the industry financially lucrative.

  • The unemployment rate in the hotel management industry is very low that indicates security and stability in the profession.

  • Meeting and serving different people from all parts of the world daily make the job interesting.

  • As there are various hotel departments, the profession offers endless opportunities for specialization and employment.

  • Being a hotel manager, you get the flexibility to work either in a hotel chain or in an independent hotel. As hotels run everywhere, you can work in a multitude of locations such as in the city, coastal region, etc. 

  • Another appealing feature of a hotel manager job is that you enjoy sponsored local, national, and even international travel as a part of your job 

  • If you find happiness in serving people with the highest standards of customer service, then this profession could help you gain emotional fulfillment. Receiving positive feedback, reviews, and appreciation from guests brings great joy and job contentment.

  • A good lifestyle is another key reason that compels youngsters to choose this profession. Hotel managers have the privilege to stay on-site either for free or at a subsidized rate, thereby saving their living and commutation expenses. Comfortable work conditions, work satisfaction, serving society, and job stability are a few other reasons that contribute to a good quality of life. 

  • If you look for a profession where you get opportunities to unleash your creativity and use it for your professional advantage, then you have found the right profession.

 

Creativity is highly admired in the hotel management industry. This sector is meant for those who like to come up with fresh and creative inputs and implement them periodically in the form of themed dining sessions, guided excursions, and more.

 

 

Disadvantages

 

  • Managing a hotel can get stressful at times. You require a high degree of physical, and psychological stamina to maintain it. 

  • The hospitality sector is affected by several factors such as weather, political situations, social issues, crises like the COVID pandemic, economic trends, and more.

  • Though it is not a typical 9 to 5 job, it requires working irregular hours and in shifts, such as overtime, weekends, evenings, and on public holidays.

 


3. Hotel Manager Responsibilities

 


Hotel Managers are in charge to perform the following day-to-day operations of a hotel:

 

  • Ensure that the hotel is safe, clean, well-maintained, and fulfills meets specified standards

  • Ensure booking, and reservation processes are efficient 

  • Ensure to provide the best level of care, comfort, and satisfaction of guests and visitors

  • Organize and manage activities related to a bar, restaurant, corporate conferences, and social functions 

  • Provide local tourism information to guests and plan itineraries and transport systems for them.

  • Recruit, induct and supervise kitchen and waiting staff 

  • Ensure prompt resolution of customer complaints and smooth execution of events.

  • Specify, and manage budgets and financial plans

  • Reduce expenditure, and maximize sales and income to achieve desired profit margins

  • Supervise accounting, staff development, cleaning, gardening, kitchen service, sales and marketing, and guest services.

  • Develop business and marketing strategies

  • Manage hotel expenses incurred on maintenance, rents, utility, renovation, upgrade, and other operational activities. 

  • Prepare reports of individual departments for review by the senior management.

  • Ensure dining facilities and other functions, operations, and procedures of the hotel are fully compliant to health, occupational safety, liquor, gaming, and licensing regulations.

  • Perform sales and marketing activities for rooms, banquets, conferences, and conventions through pr activities in the local community

  • Manage the safety and wellbeing of the guests, staff, and the hotel

  • Consult with chefs to plan menus 

  • Plan and organize special functions in the hotel

  • Track financial transactions and stock levels 

  • Get feedback from customers regarding meals and hotel service

  • Decide the right booking system and pos for the hotel

 


4. Hotel Manager Skills


Hotel manager jobs in Australia are advertised with the following set of skills:

 

  • Good understanding of the hotel industry

  • Hospitality

  • Polite, respectful, and honest

  • Interested in working with people

  • Organization and leadership skills

  • Supportive

  • Persistent

  • Supervising and managerial abilities

  • Sound analytical and reasoning skills

  • Time management

  • Professionalism

  • Interpersonal skills

  • Team player

  • An eye for detail

  • Communication and listening skills

  • Able to make quick decisions

  • Problem-solving skills

  • Able to work well under pressure

  • Intuitive abilities to gauge customer satisfaction

  • Able to build and maintain good relations 

  • Likes to stay updated on issues, trends, developments, and possibilities

 


5. Qualifications To Become A Hotel Manager In Australia

 

  • 18 or above,

  • Passed Australian Year 12 or an equivalent in English,

  • Complete a degree-level qualification in hotel or hospitality management such as a Bachelor of Business (Hotel Management), or Bachelor of Hospitality Management

  • A relevant work experience or on-the-job training along with the above qualification is recommended. Consider completing a Diploma of Hotel Management, Diploma of Hospitality Management (SIT50416) or an Advanced Diploma of Hospitality Management (SIT60316).

 


6. Steps To Become A Hotel Manager In Australia


Though it is a high-demand industry with a low unemployment rate, you must have the desired qualifications, skills, and experience to stand out from the crowd.

 

Follow the step-wise instructions to land a job in the hotel industry:

 


Step 1: Understand the Technology


Hotel Managers work with specific technology, tools, and systems to accomplish their day-to-day tasks and services.

 

The first step to learning how to become a hotel manager without a degree is to understand the different types of technology, systems, and practices used in the hotel industry.

 

Some of these are as follows:

 

  • The guest booking and reservation system

  • Staff scheduling, and time-off approval platform

  • Payroll processing system

  • Payment processing systems

  • Bookkeeping and budgeting software

  • Systems that connect to parent or sister hotels

 


Step 2: Get Qualified


Now the next step is to earn relevant academic qualifications to gain a thorough understanding of hospitality and hotel management. 
Recommended options for a degree-level course are:

 

  • Hotel management

  • Hospitality management

  • Business studies

  • Travel and tourism


The ideal way to qualify for a hotel manager position is by completing a Bachelor of Business (Hotel Management), or Bachelor of Hospitality Management.

 

If you have previous work experience in food hygiene, marketing, or any hospitality role, then it will be an added advantage.


Certain employers also provide on-the-job hotel manager training to their employees that provide in-depth learning on health and safety as it is a crucial area for hotel business, and preserving it is the primary duty of the manager.

 


Step 3: Join professional bodies


Hotel management is like any other business whose success depends on building good relationships and word-of-mouth publicity to a great extent.

 

These two factors help establish the reputation and loyalty of a business, which in turn leads to personal and professional growth.


Joining professional bodies or community organizations related to the hotel and hospitality segment will help you widen your professional network and spread the word about your talent and availability for a related job role.

 

 


Step 4: Apply For Jobs With An Impressive Resume


Once you finish your degree/diploma course from a reputed institute, it is time to update your resume with the qualification details. Mention job-specific skills and relevant work experience to enhance your chances of selection for the role.


Your well-crafted resume will explicate to employers about your competency, and capability to handle the different departments of hotel management. Once that is done, start applying for jobs either online or by personally visiting the companies.

 


7. Courses To Qualify For Hotel Manager Role In Australia


If you want to know how to become a hotel general manager or hotel manager in Australia, then consider taking hotel management courses.

 

They are a great way to get the right understanding and knowledge in a diverse array of sectors including the hotel, tour and travel sector based on the current trends to make a lucrative career ahead in your chosen field.


The courses comprise practical hands-on learning sessions to build a broad range of skills that enhance your employability and suitability for a managerial role in the hotel and hospitality management sector.


After completing the relevant courses, you gain the ability to lead a team in different departments of hotel operations, such as staff management, food and beverage service, sales and marketing, purchase and store, HR department, accounts, engineering and maintenance, front office, accounts, security, and housekeeping efficiently.

 


Bachelor of Business (Hotel Management)


Southern Cross University
Torrens University
Australia Study Educational Services

 


Bachelor of Hospitality Management


CQU University
Torrens University
Edith Cowan University
Murdoch University
Griffith University
Melbourne Polytechnic

 

 


Diploma of Hotel Management


Edith Cowan College
Griffith College
The Hotel School
Torrens University

 


Diploma of Hospitality Management


TAFE SA
TAFE NSW
TAFE International WA
North Metro TAFE
South Metro TAFE
TAFE QLD
Victoria University
Torrens University 

 

 


Advanced Diploma of Hospitality Management


TAFE NSW
TAFE QLD
TAFE SA
North Metro TAFE
TAFE International WA
South Metro TAFE    
Victoria University 

 

 


8. Working Conditions for a Hotel Manager

 


Nature of Work


When employed in a small establishment or family-run business, the primary job of a hotel manager is to supervise operations or manage the entire business for business owners and provide them periodic reports.


Larger businesses employ dedicated hotel managers for individual departments of the hotel such as front desk operations, maintenance, catering, housekeeping, marketing and more.

 


Work hours


As hotels are a 24*7, 365 days business, Hotel managers usually work long, late hours than the usual 41 hours per week. This includes weekends, evenings, and public holidays as per the demands of guests.


Whether employed in a small motel or an international level reputed hotel, they are directly involved in the execution of hotel operations.


The job of a hotel manager requires to be in close contact with people and sometimes handle difficult guests too.

 


Nature of Employment


Employment is mostly full-time and most employed hotel managers work in the cafes, accommodation, and restaurants industry.

 


Workplace


A hotel manager can either be a self-employed business owner or employed by a small, mid and enterprise accommodation business.

 

Besides hotels, they also qualify to work in a broad range of accommodation businesses, which includes bed and breakfast establishments, hostels, inns, resorts, trailer parks, guesthouses, motels, school campsites, and more.

 


Age


The average age of the workforce employed in the hotel management industry is 45 years or older.

 


9. Career Opportunities For A Hotel Manager In Australia


The hospitality management industry in Australia looks for people who are skillful at managing a diverse range of fields that includes cooking, tours, and travels, customer service, housekeeping, events management and more.


Having qualified in hospitality management, ample work opportunities are available in private organizations including hotels, motels, clubs, restaurants, spas, airlines, cruise ships, health farms, and non-profit organizations such as aged care centers, hospitals, resorts, ships, refugee centers, orphanages and more.


You could get hired for the following roles in the hospitality industry:

 

  • Public House Manager

  • Hotel Manager

  • Front office manager

  • Restaurant Manager

  • Fast food restaurant manager

  • General manager

  • Catering Manager

  • Event Manager

  • Resort Manager

  • Accommodation Manager

  • Assistant manager

  • Catering Manager

  • Resident manager

  • Executive housekeeper

  • Convention services manager


With experience, hotel managers can advance to the position of a guest services director or an operations director.

 


10. Job Outlook Of Hotel Managers In Australia


Australia is the land of hospitality and a dream destination for several international tourists.

 

The rising demand in the hospitality sector has led to a severe shortage of skilled professionals in the hotel and hospitality management segments.

 

This has also been the reason behind 20 to 25% expansion in the hotel industry almost every year.


The Australian hospitality industry is still in its budding stage and there is ample scope for expansion and growth in the future.

 

The industry plans to integrate new technologies to appease the increasing demand of the clients to a reasonable extent. The Job Outlook website projects stable future growth of the hospitality industry over the coming 5 years.

 


11. How Much Does A Hotel Manager Earn In Australia?


The earning potential of a hotel manager is determined based on the following factors such as:

 

  • Experience

  • Interpersonal skills 

  • Qualifications

  • Your position (sole manager or a part of management team)

  • The size of the hotel

  • Its location

  • Type of hotel (a small-scale low-budget premise or a luxury accommodation)


The hotel manager's salary in Australia is 171,000 AUD (from 78,600 AUD to 272,000 AUD).

 

The average monthly hotel manager salary is 14,200 AUD. Their average hourly salary is 82 AUD.

 


Based on Experience

 

  • Less than 2 years of experience: 89,200 AUD per year.

  • 2 to 5 years: 119,000 AUD per year, (34% more than those with below 2 years’ experience)

  • 5 to 10 years: 176,000 AUD per year (48% more than those with 2 to 5 years of experience)

  • 10 to 15 years: 215,000 AUD per year (22% more than those with 5 to 10 years of experience)

 


Based on Education

 

  • High School graduate: 110,000 AUD per year.

  • Certificate or Diploma holder: 129,000 AUD per year (18% more than those with a High School graduate)

  • Bachelor's Degree holder: 187,000 AUD per year (45% more than those with a Certificate or Diploma holder)

  • Master's Degree holder: 245,000 AUD per year (31% more than those with a bachelor’s degree).

 


Based on Gender

 

  • Male: 176,000 AUD

  • Female: 165,000 AUD (6 percent less than their male counterparts)

 


Salary increment


Hotel Managers employed in Australia usually observe a salary hike of approx. 12% every 19 months. 

 


Bonuses


Hotel managers usually get bonuses in the range of 5% to 9% of their yearly salary. This bonus can be based on individual performance, company performance, or a holiday bonus.

 


City-Wise Average Earnings Of Hotel Managers In Australia


Sydney and Melbourne are the top-paying cities in Australia in hotel management.

 

The average hotel manager salary in Sydney is 182,000 AUD and the average hotel manager salary in Melbourne is 180,000 AUD.


The average yearly salary in the rest of the Australian states are as follows:

 

  • Brisbane: 178,000 AUD

  • Perth: 175,000 AUD

  • Adelaide: 173,000 AUD

  • Gold Coast: 170,000 AUD

  • Canberra: 168,000 AUD

  • Newcastle: 164,000 AUD

  • Wollongong: 159,000 AUD

  • Gosford: 157,000 AUD

 


Conclusion


The hospitality industry is a booming sector throughout the globe, especially in Australia.

 

Though accomplishing relevant courses will help you get a start in hotel management, your loyalty, commitment, and persistence will help you progress to a well-paying position in just a few years.

 

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